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Why am I receiving an email from Indodax stating "New Login Activity Detected"?

  1. INDODAX
  2. Authenticator & OTP
  3. Issues with Clicking the Confirmation Link

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We would like to inform you that as an Indodax user, you might have received an automated email stating "New Login Activity Detected" asking you to secure your account immediately. You do not need to panic; this email is part of the Early Warning System designed to protect your assets from unauthorized access. The Indodax system is highly sensitive to changes in user access patterns. This email will be triggered automatically if you log in under the following conditions:

  • New Device: You log in using a mobile phone, tablet, or computer that has never been used before.

  • Different Browser: You are using a new browser or have recently cleared your history (cache/cookies) on your old browser.

The "Secure My Account" message is a standard instruction for you to verify immediately. If the activity was indeed carried out by you, then there is no need to worry. However, if you do not recognize the login attempt, this message gives you the opportunity to act immediately (such as locking your account) before any unwanted transactions occur. In the email, Indodax includes complete details regarding the login, ranging from the time of login and device type to the location. This allows you to validate whether the access is truly legitimate or a hacking threat. By remaining vigilant to every notification and always keeping your app up-to-date, you can transact with peace of mind.

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