Website
- Why is my asset value locked at a limit of Rp1, preventing me from withdrawing rupiah?
- Why is the total rupiah on the digital assets I have decreasing?
- Is a Bitcoin Address the same as a Digital Wallet Address?
- What Types of Bitcoin Addresses Does Indodax Support?
- Does Indodax Support Bitcoin SegWit Wallet Address?
Questions About Personal Wallets
- Can I log in to the Indodax app or Indodax website just by using my Indodax username to replace my email address?
- Why can't I log in to the Indodax website with the error message “Sorry, you have been blocked”?
- Why can't I login through the Website with the description "The activation link has expired. Repeat the process to get a new activation link"?
- Why can't I login to the website with the notification “Too many errors. Please try again”?
- Why can not I login with the caption “Link is only valid on the device/browser you are logged into. Repeat the process to use the new link on the appropriate device/browser”?
- I can't log in to my account on Indodax.com. What should I do? See all 10 articles
A “Failure” Notification Appears on the Website
- Can assets that have been delisted be returned to me in the form of the crypto asset itself?
- What if a crypto asset is delisted and I don't have a personal wallet?
- Can Delisted Crypto Assets Be Sent Directly to a Bank Account?
- Why are coins often delisted on Indodax?
- Do delisted crypto assets have a chance to be traded again on Indodax?
- Why Can Assets or Tokens Be Suspended? See all 17 articles
Coin Delisting
- How to Know the Schedule for New Coin Listings on Indodax?
- Can I deposit digital assets before coins are listed on Indodax?
- How to Deposit Digital Assets on newly listing coins?
- When will a coin be listed on Indodax?
- Where can I find out information on coins/tokens that are going to be listed?
- What is the difference between Early Listing and Regular Listing? See all 10 articles
Coin Listing
- Does it affect the digital asset withdrawal process if the wallet’s network is undergoing maintenance?
- Will the Digital Asset Deposit enter the Wallet if the Asset is under maintenance?
- Can I still see the amount of balance I have when coin maintenance occurs in the Indodax market?
- Why Digital Assets that use Early Listing on the Indodax Application appear with the statement “This coin is under maintenance”?
- Can I buy/sell coins if there is a digital asset maintenance?
- When is coin wallet maintenance completed? See all 11 articles
Wallet / Coin Maintenance
- Why did my Trade API fail with the notification “Invalid security token passed. Please refresh this page and try again”?
- What needs to be considered in the Trade API activation process?
- Is the Trade API feature available on the Indodax App?
- How to Integrate my Robot Trading and my Indodax Account?
API Key
- How to Cancel Open Order?
System Issues When Placing Buy/Sell Orders and Canceling Orders on the Website
- How Do I Sell All of My Assets?
- What causes my coin balance to be frozen and how do I activate the frozen balance?
- Why does the statement "Transaction too large for market order. Please use limit order" when I sell/buy digital assets?
- How can I view my pending orders?
Issues When Placing Buy/Sell Orders for Coins on the Website
- What coins can be sold / bought in OTC trading?
- How to Trade on Indodax Mobile App
- What is the minimum purchase of coins on Indodax in rupiah?