Website
- Can Digital Assets Be Stored for More Than a Day, a Week, or Months Before Being Sold?
- Why is my asset value locked at a limit of Rp1, preventing me from withdrawing rupiah?
- Why is the total rupiah on the digital assets I have decreasing?
- Is a Bitcoin Address the same as a Digital Wallet Address?
- What Types of Bitcoin Addresses Does Indodax Support?
- Does Indodax Support Bitcoin SegWit Wallet Address?
Questions About Personal Wallets
- Can I log in to the Indodax app or Indodax website just by using my Indodax username to replace my email address?
- Why can't I log in to the Indodax website with the error message “Sorry, you have been blocked”?
- Why can't I login through the Website with the description "The activation link has expired. Repeat the process to get a new activation link"?
- Why can't I login to the website with the notification “Too many errors. Please try again”?
- Why can not I login with the caption “Link is only valid on the device/browser you are logged into. Repeat the process to use the new link on the appropriate device/browser”?
- I can't log in to my account on Indodax.com. What should I do? See all 10 articles
A “Failure” Notification Appears on the Website
- What are the characteristics of digital assets that have been delisted on Indodax?
- Will Tokens That Experience Delisting Delays Eventually Be Delisted?
- Can I Continue Trading (Buying and Selling) Tokens That Have Been Delisted?
- Can Assets That Have Been Migrated Be Withdrawn?
- Can assets that have been delisted be returned to me in the form of the crypto asset itself?
- What if a crypto asset is delisted and I don't have a personal wallet? See all 21 articles
Coin Delisting
- How to Know the Schedule for New Coin Listings on Indodax?
- Can I deposit digital assets before coins are listed on Indodax?
- How to Deposit Digital Assets on newly listing coins?
- When will a coin be listed on Indodax?
- Where can I find out information on coins/tokens that are going to be listed?
- What is the difference between Early Listing and Regular Listing? See all 10 articles
Coin Listing
- Can a Deposit Refund Be Processed If the Asset/Token Is Under Maintenance?
- Are my digital assets still safe if they are sent while the Indodax network is undergoing maintenance?
- Will Digital Assets that have been sent still be received even though the Asset Network is undergoing maintenance?
- Does it affect the digital asset withdrawal process if the wallet’s network is undergoing maintenance?
- Will the Digital Asset Deposit enter the Wallet if the Asset is under maintenance?
- Can I still see the amount of balance I have when coin maintenance occurs in the Indodax market? See all 14 articles
Wallet / Coin Maintenance
- Can Security Verification for Trade API be Sent via Missed Call Method?
- Can I change the Security Verification Method for Trade API Creation to WhatsApp?
- Why did my Trade API fail with the notification “Invalid security token passed. Please refresh this page and try again”?
- What needs to be considered in the Trade API activation process?
- Is the Trade API feature available on the Indodax App?
- How to Integrate my Robot Trading and my Indodax Account?
API Key
- How to Cancel Open Order?
System Issues When Placing Buy/Sell Orders and Canceling Orders on the Website
- How Do I Sell All of My Assets?
- What causes my coin balance to be frozen and how do I activate the frozen balance?
- Why does the statement "Transaction too large for market order. Please use limit order" when I sell/buy digital assets?
- How can I view my pending orders?
Issues When Placing Buy/Sell Orders for Coins on the Website
- What coins can be sold / bought in OTC trading?
- How to Trade on Indodax Mobile App
- What is the minimum purchase of coins on Indodax in rupiah?