We would like to inform you that your account’s withdrawal limit is set to Rp1. This is due to a password reset on your unverified account. This measure was taken to protect your account from suspicious activity. To restore your account’s withdrawal limit, you need to complete a facial recognition test through the Indodax app. This process ensures that the changes are being made by the account owner themselves.

If you do not see a notification prompting you to complete the facial recognition test on your Indodax app dashboard, please try resetting your password again on your account’s login page to trigger the notification to appear in your Indodax app. If you continue to experience issues, please contact our support team via email at support@indodax.com, our Call Center at (021) 5065-8888, or the Live Chat feature on the Indodax app and website for further assistance.