Yes, your assets will remain in your Indodax account. However, please note that these assets will not appear immediately while maintenance is still ongoing. Network maintenance is a routine procedure to maintain user security and convenience. Assets sent during network maintenance will not be lost, but will only experience a delay in arrival until the system completes maintenance. Indodax guarantees the security of assets sent to your wallet address.

As long as the recipient address and network you use are correct, your assets will not be lost. These assets are stored securely on the Blockchain, and you can check the status of your transaction on the Blockchain Explorer. If the status is Success or Confirmed, it means that the assets are already in your Indodax address and are just waiting for system synchronization. Your digital assets will automatically be credited to your account balance after the network maintenance process is complete and the system is back to normal.

If the network has been declared normal but your balance has not increased in your Indodax account, we recommend you contact our support team via Email: support@indodax.com, Call Center: (021) 5065-8888, and the Live Chat feature on the Indodax App and Website, providing the TXID as proof for further information.