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Will the Digital Asset Deposit enter the Wallet if the Asset is under maintenance?

  1. INDODAX
  2. Website
  3. Wallet / Coin Maintenance

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We inform you that if you make a Digital Asset Deposit during the maintenance period, then please wait until the maintenance period is over. If after the maintenance period is complete, the coin/token has not entered your 'Wallet'. Please contact our support service at Email: support@indodax.com by including the following data so that further checking can be done.

  • Name :
  • Username :
  • Email :
  • Sender's wallet address :
  • Recipient's wallet address :
  • Transaction TX (please type) :
  • Amount :
  • Screenshot of transaction proof from sender's wallet/exchange (not from explorer) :

    Articles in this section

  • Does it affect the digital asset withdrawal process if the wallet’s network is undergoing maintenance?
  • Will the Digital Asset Deposit enter the Wallet if the Asset is under maintenance?
  • Can I still see the amount of balance I have when coin maintenance occurs in the Indodax market?
  • Why Digital Assets that use Early Listing on the Indodax Application appear with the statement “This coin is under maintenance”?
  • Can I buy/sell coins if there is a digital asset maintenance?
  • When is coin wallet maintenance completed?
  • How long is the maintenance period on assets in Indodax?
  • Why is there maintenance on coin wallets on Indodax?
  • Does wallet maintenance of a digital asset affect staking activity on Indodax?
  • Are coins that undergo maintenance on the wallet still safe?

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  • How to Contact Indodax?
  • Terms and Conditions
  • Details of Transaction Fees on INDODAX
  • How to Deposit Digital Assets?
  • I Just Sent My Coin/Token but did not Input the Memo/Message/Destination Tag, What Should I Do?

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