The Passkey feature is a modern security solution that allows you to instantly access your Indodax account using biometric authentication on your phone. As previously mentioned, in addition to the App, you can also take advantage of Passkey’s flexibility to log in via the website on a computer or laptop.

We would like to inform you that to log in via the Indodax website using Passkey, you need to enable and use the Bluetooth feature on both of your devices. When you try to log in to the Indodax website using a computer, the system will send an authentication signal to the device where your Passkey is registered. In order for these two devices to recognize each other and validate the digital security key, the local Bluetooth connection must be active.

Why Is Bluetooth Required?

This mechanism is a global security standard (FIDO Alliance) adopted to protect your account:

• Physical Presence Verification (Proximity Check): The system uses the Bluetooth network to ensure that your device is actually near the computer you’re using to access the website.

• Prevention of Remote Hacking: By requiring a Bluetooth connection, hackers will not be able to access your account from a remote location, even if they attempt to impersonate you, because your physical phone is not detected near that computer.

If you encounter an issue where the Passkey menu does not respond when logging in to the website, please double-check your device’s Bluetooth settings or contact the Indodax Customer Support team, who are available 24/7 via Live Chat in the App.