No, we would like to inform you that currently, OTP (One-Time Password) codes for Trade API activation verification are only available via SMS. Our system does not yet support verification via missed calls for this specific feature. This is to maintain security standards and ensure more accurate authentication records for API access.
If you have chosen the SMS method but are having trouble receiving the OTP code, please do not worry. Please check the following steps:
Make sure that the mobile number you are currently using is the main number registered on your Indodax account. The OTP code will not be sent to a relative's number or a different number.
Make sure that the number is active (has sufficient credit) and is within the range of a stable and strong operator signal.
A full SMS inbox often prevents new messages from coming in. Try deleting some old messages from your phone's inbox.
Refresh your network by turning on Airplane Mode for a few seconds, then turning it off again to prompt a signal refresh.
Make sure your phone is not blocking messages from unknown numbers (Spam Filter).
If you have reached the limit and the code has not been received, please wait 15 minutes for the system to reset before trying again.
If the problem with receiving SMS messages is due to the registered mobile number being expired, lost, or inactive, you are required to change your phone number first. Complete instructions on how to change your phone number can be accessed via the following official link: Guide on How to Change Your Mobile Phone Number
If you have tried all the steps above but still have not received the SMS OTP code, our Customer Support team is ready to assist with further checks. Please contact us through the following official channels:
Call Center: (021) 5065 8888
Email: support@indodax.com
Live Chat: Available on the Indodax website and App.