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Why am I unable to verify with the statement ‘The data does not match the national database, please check with the relevant parties. If so, please apply for verification again’?

  1. INDODAX
  2. Akun
  3. Registration and Verification

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We inform you that if your verification is rejected with the statement ‘Data does not match the national database’. We advise you to check with the relevant Dukcapil first. If you have checked with the relevant Dukcapil, please try to verify your account again by following these guidelines : How to verify my Indodax Account? 

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  • Can Foreigner Verification use a Permit Number instead of NIORA?
  • I have problems verifying my account with the statement “NPWP only consists of letters and numbers”
  • What is NIORA in the Account Verification Process?
  • Can foreigners verify an account without the use of KITAS/KITAP?
  • Will I be notified when my account verification is rejected or accepted?
  • I am a new user who wants to create an account at Indodax but does not have an NPWP, what should I fill in the NPWP column?

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