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Can I log into my account with a new device even if my account is connected to biometrics access?

  1. INDODAX
  2. Aplikasi
  3. A Failure Notification Appears in the App

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Yes, you can. You can still login to your indodax account through Indodax App even if you are using a new device. Please make sure your email and password combination is correct. For account security confirmation, an OTP code will be sent to the main phone number registered to your Indodax account via SMS/WhatsApp.

    Articles in this section

  • Why is there a “Policy Update” notification on my account?
  • Why Does the 'No Passkeys Available' Notification Appear When Logging In?
  • Why Does the "Passkey Validation Failed" Notification Appear When Revoking Passkey Access?
  • Why Does the 'Failed to Validate Passkey' Notification Appear When Logging In?
  • Why does my account often log out with the notification ‘Login session expired’?
  • Why am I unable to log in to the Application using Biometrics with the notification ‘Error: Failed To Generate Key Pair’?
  • Why does the notification “Latest Version Available” appear when logging into my Indodax account?
  • Is the Indodax app currently official and safe to use?
  • Can I log in to the Indodax app using only my phone number?
  • What should you do when you see the error notification “Keystore Operation Failed”?

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