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Why can't my Indodax account be used with the statement “Your device is not eligible to run this activity”?

  1. INDODAX
  2. Aplikasi
  3. A Failure Notification Appears in the App

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We inform you that we have implemented a mechanism to protect the Indodax App and member data from various threats, including potential fraud through modified devices. Therefore, the Indodax App can only be accessed through devices that are in original condition, without modification, rooting, or jailbreak. If you are unable to use your Indodax account with a description that “Your device is not eligible to run this activity” this is because our system has detected a modification on your device. As a result, you are unable to use the device to access the Indodax App. We recommend that you use another device that is not modified to ensure an optimal and safe experience when using the Indodax App. Also, please ensure that you download the Indodax App from the official Playstore or Appstore and do not use third parties.

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  • Why is there a “Policy Update” notification on my account?
  • Why Does the 'No Passkeys Available' Notification Appear When Logging In?
  • Why Does the "Passkey Validation Failed" Notification Appear When Revoking Passkey Access?
  • Why Does the 'Failed to Validate Passkey' Notification Appear When Logging In?
  • What should I do if I cannot log in and receive the notification "Hi, we cannot process your request at this time. Please try again later"?
  • How to login to INDODAX account through the App
  • Why is there a notification when login through the App with the statement “Hi, we are unable to process your request at the moment, please try again later”?
  • Why is my Indodax App having a “Failed to load page” notification?
  • Why can't I login with the failed notification “Your account was blocked due to suspicious activity”?
  • Why can't my Indodax account be used with the statement “Your device is not eligible to run this activity”?

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