As an important security measure to maximize your #asetmasadepan experience, we have implemented mechanisms to protect the Indodax application and user data from various threats, including potential fraud through device modification. Therefore, the Indodax application can only be accessed through devices that are in original condition, without modification, rooting, or jailbreak.

If you receive the message “Your device is not eligible. Contact Customer Support for assistance” this indicates that our system has detected modifications to your device. As a result, you cannot use the device to access the Indodax app. We recommend that you use another device that is not modified to ensure an optimal and safe experience when using the Indodax application. And please make sure that you download the Indodax application from the official Playstore or Appstore and do not use third parties.

Note: You can also experience this issue when doing the registration process, account verification, unlock account, and data changes through the Indodax application.

We have also attached below other information that may appear on your device while performing certain processes.

Description that appears	What can I do?
	To troubleshoot this, you need to download the INDODAX application through Playstore or Appstore officially without using third parties.
	If you receive this information, then you can try again after 5-15 minutes.
	To resolve this you can check your network again and make sure that your connection is stable or please try to use another connection first.
	If this information appears, please update your Google Playstore application by following the directions contained in the following link
	If this information appears, then this means that we cannot find the Google Play Store on your device. So to overcome this you can use another device that has the Google Play Store.
	This information will appear if you have disabled the Playstore service on your device.  Please ensure that your Playstore service is active or you can follow the steps in the following link
	Please update your operating system if you get this information.
	If you get this information, please reinstall your INDODAX application to continue the process.