As an important security measure to maximize your #asetmasadepan experience, we have implemented mechanisms to protect the Indodax application and user data from various threats, including potential fraud through device modification. Therefore, the Indodax application can only be accessed through devices that are in original condition, without modification, rooting, or jailbreak.

If you receive the message “Your device is not eligible. Contact Customer Support for assistance” this indicates that our system has detected modifications to your device. As a result, you cannot use the device to access the Indodax app. We recommend that you use another device that is not modified to ensure an optimal and safe experience when using the Indodax application. And please make sure that you download the Indodax application from the official Playstore or Appstore and do not use third parties.

Note: You can also experience this issue when doing the registration process, account verification, unlock account, and data changes through the Indodax application.