If you are unable to log in to the Indodax Application with the notification statement “Too many failed login attempts, Try again in 3 minutes” we direct you to wait up to 3 minutes first. Then you can try again to log in to the Indodax Application by making sure that you have entered the Application PIN correctly. However, if you are still having trouble, please follow these steps :

• Clear or delete the app cache on the device you are using to access Indodax.
• Please restart the device you are using.
• Make sure your internet network is stable or use another provider that can still run smoothly.
• Delete the application and then install the application again.
• Make sure that you are using the latest version of the Indodax application.

If you forget the Indodax Application PIN, please reset the Indodax Application PIN by following these guidelines :

• Please select the 'Forgot Pin' option.
• Then enter your Indodax account password.
• Select 'Create New PIN'.
• Then select 'Send OTP', to get the OTP verification code.
• After that, please select 'Send'.
• Congratulations! You will receive a notification that the PIN reset was successful.