You can find the reason why your files were rejected by our team from the e-mail we sent you. Usually, these are the reasons why your documents were rejected:
- The picture/scan of your ID that you sent us were either too dark, blurry or unreadable.
- Your current ID cannot be accepted and is considered invalid. ID documents that we accept are NATIONAL ID (Indonesia citizen), PASSPORT and KITAS.
- This is the correct example of how your self picture supposed to be:
- You did not enter the correct data. For example, your birthdate did not match the one written in your ID.
- Your ID card has expired.