You can find the reason why your files were rejected by our team from the e-mail we sent you. Usually, these are the reasons why your documents were rejected:

• The picture/scan of your ID that you sent us were either too dark, blurry or unreadable.
• Your current ID cannot be accepted and is considered invalid. ID documents that we accept are NATIONAL ID (Indonesia citizen), PASSPORT and KITAS.
• This is the correct example of how your self picture supposed to be:
  
• You did not enter the correct data. For example, your birthdate did not match the one written in your ID.
• Your ID card has expired.