If you would like to make modifications to the registered mobile phone number and still have the ability to access your account, you can proceed by accessing the 'Profile & Settings' or 'Personal Settings' section. Please refer to the steps below for assistance:

If you are accessing your account via Indodax website:

• Once you have successfully logged into your Indodax account, navigate to the top right corner and click on the 'Menu' button. Then, select 'Profile & Settings' from the menu options.Then, click on the data you wish to change.
  
  
  

• Afterwards, you will be taken to the 'Mobile Number Modification Request' page. On this page, you will be required to enter your new mobile phone number and choose a currently active registered phone number (either the primary or a relative's) to receive the verification code via SMS.
  
• Once you have received the SMS PIN, enter the PIN in the 'PIN' box, click the 'Save' button, and the primary mobile phone number will be successfully updated.
  

• If the registered primary/relative's mobile phone number associated with your account is no longer active, please choose 'Not Available' in the 'Active Registered Number' section. Please provide the reason for the phone number change and attach a photo of your identification card. Then, click 'Save' to proceed with the submission. Your data change request will be processed within a maximum estimated duration of 7 working days.
  

If you are accessing your account via Indodax Application:

• Navigate the ‘Account Settings’ Menu
• Select ‘Personal Settings’
• Select ‘ The Pencil Icon’ next to the data you wish to modify
• Please enter your new mobile phone number and then select an active registered number to receive the OTP code. After entering the OTP code, select 'Finish', and the primary mobile phone number will be successfully updated.

• If the registered primary/relative's mobile phone number associated with your account is no longer active, please choose 'None' in the 'Active Registered Number' section. Please provide the reason for the phone number change and attach a photo of your identification card. Then, click 'Save' to proceed with the submission. Your data change request will be processed within a maximum estimated duration of 7 working days.
  

Note: If your account has not been verified, you will not be able to make any data changes through the 'Profile & Settings/Personal Settings' menu. You need to complete the account verification process first.

If you are no longer able to access your account and your account is locked or requires login confirmation but the registered phone number is inactive:

In the event that your account is locked and you no longer have access to the registered primary mobile phone number, you will not be able to receive the SMS PIN necessary to unlock your account. Please be aware that the SMS PIN will only be sent to the registered primary mobile phone number on your account. Therefore, you need to update your primary mobile phone number first. Here are the instructions to change your primary mobile phone number if your account is locked:

If you are accessing your account via Indodax website:

• Proceed to the 'Unlock Account' page or 'Login Confirmation' page and select the 'Lost Your Phone Number?'
  
• Subsequently, you will encounter a data submission page. Provide your new mobile phone number and choose an active registered phone number (such as a relative's mobile phone) to receive the verification PIN via SMS. Upon receiving the SMS PIN, enter it in the 'PIN' box, and then click the 'Submit' button to successfully complete the process of changing your primary phone number
  
• Once the primary mobile phone number has been successfully changed, you can proceed to unlock your account by sending the account unlock PIN to the new primary mobile phone number.

Note: In case your account has not been verified, please note that on the data entry page, you will be unable to choose a relative's phone number as the recipient of the SMS PIN.

Therefore, in the 'Active Registered Number' section, you need to select 'Not Available' (this option can also be chosen if the registered primary/relative's mobile phone number associated with your account is no longer active). You can then provide the reason for the phone number change and attach a photo of your identification card. Finally, click 'Submit'. Your data change request will be entered into our system and processed with a maximum estimated duration of 7 working days.

Note:

Once you have completed the process, you will be redirected to the unlock activity page. For more information on this matter, please click here.

If you are accessing your account via Indodax Application:

• In the Unlock Account/Locked Account menu, if your registered number is still active, you can choose 'Send OTP' to receive the OTP code, which will be sent to the registered mobile phone number that is still active. However, if your registered mobile phone number is no longer active, you can select the option 'Lost phone number?' to submit a data change request for the registered mobile phone number.
• In the Change Mobile Phone Number menu, please input your new mobile phone number, provide the reason for the data change, and upload your identification. Once completed, click on 'Submit Data'. Your data change request will be recorded in our system and processed within a maximum estimated time of 7 working days.
  

Note:

Once you have completed the process, you will be redirected to the unlock activity page. For more information on this matter, please click here.