You can change your phone number, e-mail, or your other data with this step:
- Login to indodax.com
- Choose “menu” and click “profile and setting“
- Click “edit” next to the data you want to change
- If your registered phone number is inactive, please choose “Registered Number that is Still Active:” with your primary phone number or emergency contact to receive an SMS PIN or missed call method for data modification verification. Input the PIN, then click “Save”. Your data modification will be successfully processed.
- But if you can’t access your primary phone number and emergency contact, you can choose “Registered Number that is Still Active:” with “None”, then fill in the reason and attach your identity card. Remember, you can only use e-KTP. Currently, SIM and Passport are not valid for Indonesian citizens for modification data process. If you are not an Indonesian citizen, use your Passport. Currently, KITAS or KITAP are not valid for modification data process.
- Click “save”.
- Shortly, our team will contact your old and new primary phone number or emergency number listed on your account to confirm the data modification request, please ensure your number is active. The process will take about 3-7 working days if your phone number can be contacted.
If you can’t log in to your account due to losing your Google Authenticator access, your account is locked, or password update, please request phone number modification from the website or mobile app on “Lost phone number?” feature and provide your data for verification.
If you can’t log in to your account due to losing your Google Authenticator access, your account is locked, or password update, please request phone number modification from the website or mobile app on “Lost phone number?” feature and provide your data for verification.
