Submit a request Sign in
 
Logo Logo
Categories
Submit a request
Sign in
Indodax Academy Blog Indodax INDODAX.COM

I want to change my phone number. What should I do?

  1. INDODAX
  2. Akun
  3. Registration and Verification

browse

You can change your phone number, e-mail, or your other data with this step:

  • Login to indodax.com
  • Choose “menu” and click “profile and setting“
  • Click “edit” next to the data you want to change
  • If your registered phone number is inactive, please choose “Registered Number that is Still Active:” with your primary phone number or emergency contact to receive an SMS PIN or missed call method for data modification verification. Input the PIN, then click “Save”. Your data modification will be successfully processed.
  • But if you can’t access your primary phone number and emergency contact, you can choose “Registered Number that is Still Active:” with “None”, then fill in the reason and attach your identity card. Remember, you can only use e-KTP. Currently, SIM and Passport are not valid for Indonesian citizens for modification data process. If you are not an Indonesian citizen, use your Passport. Currently, KITAS or KITAP are not valid for modification data process.
  • Click “save”.
  • Shortly, our team will contact your old and new primary phone number or emergency number listed on your account to confirm the data modification request, please ensure your number is active. The process will take about 3-7 working days if your phone number can be contacted.

If you can’t log in to your account due to losing your Google Authenticator access, your account is locked, or password update, please request phone number modification from the website or mobile app on “Lost phone number?” feature and provide your data for verification.

If you can’t log in to your account due to losing your Google Authenticator access, your account is locked, or password update, please request phone number modification from the website or mobile app on “Lost phone number?” feature and provide your data for verification.

image_2022-06-08_10-57-47.png
Lost your phone number? on Reset Google Authenticator (Apps Only)
image_2022-03-24_07-00-11.png
image_2022-06-08_10-58-06.png
Lost your phone number? on Unlock Account menu (Apps and Website)

    Articles in this section

  • How to Recover a Deleted INDODAX Account?
  • How to Delete My INDODAX Account?
  • How to verify my Indodax Account?
  • I didn't receive my activation e-mail from Indodax, what should i do?
  • I submitted my photo and a photo of my ID card for verification, but both of them were rejected. Why did this happen?
  • I have been trying to send my picture and a scan of my passport but I keep on failing. Why is this happening?
  • I want to change my phone number. What should I do?
  • I want to change my account's name. What should I do?
  • Why do I have to verify my account in Indodax?
  • How long do I have to wait until my account is verified by Indodax?

Related articles

  • How to verify my Indodax Account?
  • I can't access my account since I lost my password. What do I do?
  • I'm a new user and don't know where to start. How can I buy/sell Digital Asset on Indodax.com?
  • I submitted my photo and a photo of my ID card for verification, but both of them were rejected. Why did this happen?
  • What is Market Taker, Market Maker, and Stop Order?

Was this article helpful?


Have more questions ? Submit a Request
×
Logo
English (US) Bahasa Indonesia 简体中文
Indodax.com © 2022