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Why are verified member accounts still asked to do face verification again?

  1. INDODAX
  2. Akun
  3. Unlock Activity via Liveness

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If you reset the password on your Indodax account, you will be directed to do a face detection test, even though your account has been verified before. This is part of Indodax's efforts to protect your account and assets from unauthorized access. By doing face verification, you help keep your account safe. For guidance on conducting a face detection test, please refer to the following link.

    Articles in this section

  • How do I unlock activities if I don't have the App and I'm abroad?
  • Why does the notification still appear asking to do 'Unlock Activity' even though I have successfully done the process
  • I was unable to unlock the activity with a failed description “Device Not Eligible”
  • Why can't I do the Unlock Activity process due to Face Detection Service Failure?
  • Will I be notified if my Unlock Activity process has been reviewed?
  • If the account is under review in unlock activity, can we trade?
  • Can Unlock Activity applications be expedited?
  • Why can't I transact with the notification "Complete the face verification process via Indodax App to unlock your account. Get the latest version of Indodax mobile App only on Google Play and App Store"?
  • Why was my Unlock Activity submission rejected with the statement 'The photo of yourself in your Unlock Activity failed to upload in our system'?
  • Why was my Unlock Activity application rejected due to "different facial identity"?

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