If there are problems in your application when you want to log in with the 'PIN already exists' notification, please follow the steps below:

• Clear/delete the app cache on the device you use to access Indodax.
• Please restart the device you are using.
• Make sure your internet network is stable or use another provider that can still run smoothly
• Delete the application and then install the application again.
• Make sure that you are using the latest version of the Indodax application.

If you are still having problems, we direct you to reset your application PIN by following these steps:

• Please select the Forgot PIN option.
• Then enter your Indodax account password.
• Select 'Create New PIN'.
• Then select Send OTP, to get the OTP verification code.
• After that, please select "Send"
• Congratulations! You will receive a notification that the PIN reset was successful.