We would like to inform you that if you are unable to proceed with the digital asset withdrawal process due to the message “Unable to Save Personal Username”, this is because you entered your own username in the Withdrawal Destination Username field. The Indodax system is designed to transfer assets between different accounts. Therefore, sending assets to yourself via this feature is not possible. We recommend that you double-check and enter the username of another Indodax user who is the intended recipient of your asset transfer correctly and accurately.

We still frequently encounter Indodax members who make mistakes during the asset transfer process because they assume that sending digital assets to their own username or wallet will automatically convert those assets into Rupiah balance. We must emphasize that sending digital assets to yourself will not convert those assets into Rupiah balance. This action merely transfers your digital assets within the network without changing their type or underlying value.

If you want to withdraw your digital assets as cash (Rupiah) to your personal bank account, you must trade them first. Here are the structured steps you must follow:

• Sell Your Digital Assets: Go to the Market menu, select the digital assets you own (e.g., USDT, BTC, etc.), then sell them against the IDR (Rupiah) pair.

• Ensure the Assets Are Converted to a Rupiah Balance: Wait until your sell order is successfully filled (matched). Once the sale is successful, the value of your assets will automatically be credited and reflected as a Rupiah balance in your Indodax account.

• Withdraw Rupiah: Once your Rupiah balance is available, you can then withdraw Rupiah to the personal bank account you have registered.

We hope this guide will help minimize errors and speed up your transaction process. If you still encounter any issues or need immediate assistance while selling your assets, the Indodax Customer Support team is ready to assist you 24/7 via Live Chat on our official App.