We would like to inform you that the information needed to fill in the memo field in the Address Management menu can be found in the recipient’s address or on the destination platform you wish to add to your whitelist. When you open the Deposit menu on the destination platform or digital wallet, their system will display both the Wallet Address and a unique Memo/Destination Tag. Copy this memo code and enter it into the Address Management menu on Indodax.

Please note carefully that filling out this memo is subject to very strict rules on the blockchain network:

• Mandatory for Platforms Requiring a Memo: Ensure you always fill out the memo field on the Indodax platform if your withdrawal destination platform provides and requires the use of a memo.

• Risk of Asset Loss: Negligence, leaving the field blank, or errors in entering the memo code can result in the permanent loss of your crypto assets, which cannot be recovered by the system. The memo serves as identification of your account ownership on the destination platform.

If you are still unsure about the availability of a memo for the assets you wish to send, please contact the Indodax Customer Support team, who are available 24/7 via Live Chat in the app or our official email, before making the transaction.