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I have been trying to send my picture and a scan of my passport but I keep on failing. Why is this happening?

  1. INDODAX
  2. Akun
  3. Registration and Verification

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  1. Please check again the size of your file. We will only accept your photo and ID scan if they are not bigger than 3 MB per file.
  2. Please make sure that your internet connection is stable.

    Articles in this section

  • Why is my face not detected when verifying my account?
  • Non-individual Account Register Form Terms and Conditions
  • Can Foreigner Verification use a Permit Number instead of NIORA?
  • I have problems verifying my account with the statement “NPWP only consists of letters and numbers”
  • What is NIORA in the Account Verification Process?
  • Can foreigners verify an account without the use of KITAS/KITAP?
  • Will I be notified when my account verification is rejected or accepted?
  • I am a new user who wants to create an account at Indodax but does not have an NPWP, what should I fill in the NPWP column?
  • Why was my data change application rejected with the reason “Please re-submit by attaching a photo of E-KTP identity only in the photo identity column”?
  • My data change request was rejected because I didn't answer the phone call from Indodax Team, can I be contacted again without making a request?

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