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I have been trying to send my picture and a scan of my passport but I keep on failing. Why is this happening?

  1. INDODAX
  2. Verification
  3. How to Verify Your Account

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  1. Please check again the size of your file. We will only accept your photo and ID scan if they are not bigger than 3 MB per file.
  2. Please make sure that your internet connection is stable.

    Articles in this section

  • Tax Identification Number (NPWP) in Account Verification (KYC)
  • What should I do if I forget my account and can’t verify with a new account?
  • Can I get a photo of myself during account verification?
  • Is my account still safe when I haven't verified it?
  • I'm having trouble with account verification with notifications "Please use a different number from the main mobile number. Can use the mobile number of relatives, friends, family, relations or relatives"
  • What if I don't have a physical ID card (KTP) when verifying my account?
  • Why is my face not detected when verifying my account?
  • Can Foreigner Verification use a Permit Number instead of NIORA?
  • I have problems verifying my account with the statement “NPWP only consists of letters and numbers”
  • Can foreigners verify an account without the use of KITAS/KITAP?

Related articles

  • How long do I have to wait until my account is verified by Indodax?
  • Terms and Conditions
  • Why do I have to verify my account in Indodax?
  • Can I register an Indodax account using international phone number?
  • How to Log In Using a Passkey?

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