If an error notification “Face Detection Fail” appears when you do a face detection test during the unlock activity process on your Indodax account through the Indodax application, please take the following steps first:

• Clear / delete the app cache on the device you are using to access Indodax.

• Please restart the device you are using.

• Make sure your internet network is stable or use another provider that can still run smoothly.

• Login to your Indodax account with another device.

• Make sure that you are already using the latest version of the Indodax application.

• Please reload or relogin.