Reasons your account may be locked

Account lock only occurs for members who have not verified their account. Especially when members reset their password by clicking 'Forgot Password'. To protect account security, the system will ask for confirmation of 'PIN unlock'.

PIN unlock in Indodax is a security code used to open access or verify to open your Indodax account again if it is locked. This PIN is different from the account password and serves as an additional layer of protection to ensure the security of member accounts if you enter the wrong email/password combination.

How to unlock your account

You can unlock your account by verifying the unlock PIN that will be sent to the main phone number registered to your account via SMS service.

Here are the steps to unlock your account from the app:

1. Once on the account unlock page, please click 'Send OTP'.
2. Then enter the PIN you received in the field provided.
3. Then click 'Unlock account'.

Here are the steps to unlock your account from the website:

1. Once on the account unlock page, please click 'Send Unlock PIN'.
2. Then enter the PIN you received in the field provided.
3. Then click 'Submit PIN'.