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Can you replace the Unlock Activity process on an Indodax account whose owner has passed away?

  1. INDODAX
  2. Akun
  3. Unlock Activity via Liveness

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We inform you that the Unlock Activity process cannot be replaced by someone else, but can only be done by the Indodax account owner. If the account owner has passed away so that they cannot do the Unlock Activity process, please contact our support service at support@indodax.com for more information.

    Articles in this section

  • How do I unlock activities if I don't have the App and I'm abroad?
  • Why does the notification still appear asking to do 'Unlock Activity' even though I have successfully done the process
  • I was unable to unlock the activity with a failed description “Device Not Eligible”
  • Why can't I do the Unlock Activity process due to Face Detection Service Failure?
  • Will I be notified if my Unlock Activity process has been reviewed?
  • If the account is under review in unlock activity, can we trade?
  • Can Unlock Activity applications be expedited?
  • Why can't I transact with the notification "Complete the face verification process via Indodax App to unlock your account. Get the latest version of Indodax mobile App only on Google Play and App Store"?
  • Why was my Unlock Activity submission rejected with the statement 'The photo of yourself in your Unlock Activity failed to upload in our system'?
  • Why was my Unlock Activity application rejected due to "different facial identity"?

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