If your withdrawal limit is restricted, the app will display a pop-up notification informing you that withdrawal transactions are temporarily unavailable. The withdrawal restriction notice is displayed for your protection to keep your account and funds secure. You can restore your withdrawal limit by completing further verification following the on-screen instructions in the App.

Steps to Restore Withdrawal Limits

• A notification regarding withdrawal activity restrictions will be sent via email, push notification, and a pop-up notice when you open the INDODAX app.

• Select Verify Now to restore your withdrawal limit.

• On the recovery form page, fill in your latest details, including Employment Data, Annual Income Data, and Source of Funds.

• Check the Consumer Statement agreement box, then scroll to the bottom of the pop-up document to accept the terms.

• Complete the Face Recognition Test (liveness test) according to the instructions displayed on the screen.

• Once the face verification process is successful, your application will enter the review stage. The verification process will be completed within a maximum of 24 hours, so please check back periodically.