We would like to inform you that if you receive a notification stating “Your Account Activity is Locked” when attempting to request an increase in your daily withdrawal limit, there is no need to worry. This is a standard security procedure implemented by the system to ensure that the request to change the limit is actually initiated by you, the rightful account owner, and not by an unauthorized party.

To regain access and continue with your application, all you need to do is complete the face verification process. Here are the steps you need to follow:

• When the notification appears, the system will automatically direct you to perform a face detection process. Please follow the instructions that appear on your phone screen (make sure the room is well-lit so that your face is clearly visible).

• Once the facial scan is complete and successfully validated by the system, your account will be reactivated immediately.

• After your account is reactivated, please return to the ‘Daily Withdrawal Limit’ menu. You can now continue and complete the process of requesting an increase in your withdrawal limit (for both Rupiah and crypto assets) as needed.