Q : When should I apply for a withdrawal limit increase?

A : You can request a limit upgrade when you need a higher withdrawal amount to support your transactions.

Q : What is the maximum limit amount I can request?

A : The withdrawal limit amount is divided into several levels determined based on the transaction volume on your account. If you meet the requirements, you may apply for a limit upgrade of up to 20 billion rupiah.

Q : How long does the limit upgrade process take?

A : The review process usually takes 1–2 business days. You will receive a notification once your application is approved or rejected.

Q :  What should I prepare before applying for a limit upgrade?

A : When requesting a limit upgrade, you will be asked to answer questions related to your transaction activities and provide several supporting documents to validate your activities and personal data.

Q : Why was my limit increase application rejected?

A : Your upgrade limit request is reviewed by INDODAX team to make sure all requirements are met and you can see the rejection details in the email notification.

Q : What happens if my application is rejected?

A : If your limit increase application is rejected, your limit will remain at the current amount and will not change.