If you have previously activated Google Authenticator but no longer want to use it, you can reset the Google Authenticator connected with your Indodax account. However, we strongly recommend that you continue to use Google Authenticator, as turning off Two-Factor Authentication could increase the risk of unauthorized access to your account. There are two methods for resetting Google Authenticator: one if you still have access to it, and another if you have lost access to or no longer have Google Authenticator.
If you can still access Google Authenticator, please follow these steps:
If you access your Indodax account through the website:
- Navigate the ‘Security’ menu.
- In the 'Security' menu, please input your Google Authenticator PIN and select 'Remove Google Auth Connection'
- If successful, you will receive a notification as follows.
If you access your Indodax account through the application:
- Navigate the ‘Account Settings’ menu.
- Then select ‘Account Security’.
- Next select ‘Google Authenticator’.
- Please click 'Turn off' to turn off Google Authenticator.
- Please enter your Google Authenticator PIN. Then select 'Continue'.
- You will receive a notification indicating that your Google Authenticator feature has been disabled.
If you can no longer access Google Authenticator due to device loss or replacement, uninstallation of the Google Authenticator prior to the reset procedure, or any other related issues, you can proceed by following the steps outlined below :
If you access your Indodax account through the website:
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Please log in to your Indodax account.
- Please select the 'Lost Google Authenticator?' option.
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Please enter your 'email' and 'phone number' to receive the OTP code.
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Then, please click 'OTP Code' to get your verification code.
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After that, you will receive a notification stating that the 'Google Authenticator Reset' has been successfully completed.
Note:
Please be informed that after completing the aforementioned steps, you will be redirected to the 'Locked Account Activity' menu. For more information, kindly click here.
In case you have lost your phone number or are unable to access the registered phone number to receive the OTP code, please follow the instructions provided in this link.
If you access your Indodax account through the application:
- Please log in to your Indodax account.
- Enter your 'Application PIN'.
- Select the 'Lost Google Authenticator?' option.
- Please enter your 'Email Address' and 'Primary Phone Number', then click 'Send OTP'.
- Choose the desired 'OTP Method' (You can click on the 'Others' menu to find both available OTP methods).
- After receiving the OTP code, please enter it in the provided field and select 'Continue'.
- You will receive a notification confirming the successful completion of the Google Authenticator reset process.
Note:
Please be informed that after completing the aforementioned steps, you will be redirected to the 'Locked Account Activity' menu. For more information, kindly click here.
In case you have lost your phone number or are unable to access the registered phone number to receive the OTP code, please follow the instructions provided in this link.