Here’s how to reset your password when you click forget the password:
1. Log in to Indodax.com
2. Click ‘Forgot Password’
3. Enter your e-mail address and click ‘Change Password’.
4. Check your e-mail and open the instructions that we sent. Click "Change Password".
5. You will be reconnected to Indodax.com. Enter your new password in the field provided. Avoid making new passwords using your email password. Make sure to input the new password combination minimum 8 characters, contains uppercase (A,B,C), lowercase (a,b,c), number (1,2,3) and symbol (!,@,#). Input the Google Authenticator PIN or verify the SMS PIN. Then click "Change Password".
6. After replacing the password, your account will be temporarily locked for security reasons. The withdraw funds feature will be locked within 72 hours after password changes even though other transactions are running as usual.
Some accounts will be validated via phone calls and video calls. Our verification team will contact you at your registered phone number after the changing password process. If the verification call is not connected, our team will send a validation email to your registered email, please fill out the form and send it back to our email support to process the account recovery.