Maybe you have experienced an obstacle where your rupiah withdrawal process is canceled, even though the account name and account name of the recipient of the funds are correct. This happens because previously your account was verified using a driver's license, but along with policy changes at Indodax, now accounts for Indonesian citizens (WNI) must be verified using E-KTP so it is necessary to update the data. This change aims to improve security and compliance with applicable regulations. Therefore, members are asked to contact us via email at support@indodax.com by confirming for “Data Updating” where you will be asked to confirm whether you are willing to re-verify using your latest E-KTP? After the data update process is complete, members can continue withdrawing funds without any problems. We urge members to update their data immediately so they can enjoy our services smoothly. The Indodax team is ready to help if members experience difficulties in the data update process.