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What should I do if I renew my identity?

  1. INDODAX
  2. Verification
  3. How to Verify Your Account

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If you make updates to your E-KTP, such as updating your name, NIK, etc. Then please do the data update process on your Indodax account by contacting our support service. You can contact our support service as stated in the following article link. Click here.

    Articles in this section

  • Is it possible to verify an Indodax account without using an ID card?
  • Is it possible to perform face verification using the back camera?
  • Why Does the "Verification at Risk of Rejection" Notification Appear When Verifying an Account on Indodax?
  • Why do I receive a "Sorry, it looks like there's a problem with your camera" notification when verifying my account on Indodax?
  • What is the Function of Filling in the ‘Country of Residence’ Data During Account Verification?
  • Why does the account verification process display the notification "Our system cannot read your ID. Please take another photo"?
  • Will the Username Affect the Account Verification Process if the Username and the Full Name on the Identity Document are Different?
  • Tax Identification Number (NPWP) in Account Verification (KYC)
  • What should I do if I forget my account and can’t verify with a new account?
  • Can I get a photo of myself during account verification?

Related articles

  • How to Contact Indodax?
  • I want to change my account's name. What should I do?
  • Other than my local ID or passport, what kind of ID can I use to verify my account?
  • What should I do if my email / phone number / identity number is already registered?
  • How to Verify my Indodax Account?

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