We would like to inform you that you can still submit a coin refund request even if the relevant asset or network is currently undergoing maintenance. There is no need to delay your request, as you can submit your data and refund request to our Customer Support team immediately. Although transaction traffic on the blockchain network is temporarily suspended, our team’s administrative verification and validation processes are operating as usual. We will immediately verify the completeness of your refund data.

If you encounter any issues and need to request a refund for an asset currently undergoing maintenance, please contact our Customer Support team immediately. Our team will promptly provide guidance and process your support ticket. We are committed to providing responsive and solution-oriented service to ensure the security and convenience of all users’ assets, regardless of network conditions.