In the process of sending crypto assets between platforms, the Indodax system acts passively, serving solely as the recipient. The process of verifying the initial balance, deducting transfer fees, and releasing the assets to the blockchain network is entirely processed and controlled by the originating platform’s system. Therefore, if you encounter issues when initiating a transfer or the assets do not appear in your Indodax wallet, you can be certain that the issue originates from the sending platform or wallet.

Since these issues occur outside of Indodax, we cannot check transactions that have not yet entered the network. We recommend that you contact the sending wallet provider for further information.

You don't need to worry about the security of the receipt on our end. As long as you have entered the correct Indodax wallet address and network, the Indodax system will automatically detect and credit the balance to your account immediately after the assets are successfully confirmed by the blockchain network.