We would like to inform you that since you made a digital asset deposit (sent funds to Indodax), the transaction data was created by the sender. Therefore, the TX ID can only be found in the application or wallet where you sent the funds.

• Please check the Transaction History or Withdrawal History menu in the sender's app.

• Look at the details of the successful transaction, where you will usually find a long string of letters and numbers. That is your TX ID.

If you have trouble finding the TX ID, we recommend that you immediately contact Customer Support from the sending wallet or application. This is because the transaction originated outside the Indodax system. Indodax does not have access to the internal data of the sending wallet. Only the sender can provide you with the transfer details.

The TX ID serves as proof to track the status of your assets. If the deposit has not been received, we require the TX ID to verify the transaction status. Without this data, checking the deposit transaction for digital assets cannot be performed.