The security and smooth processing of your transactions are our top priority. We fully understand that your digital assets hold significant value to you. Therefore, when transaction issues arise that require a coin refund, we fully understand that the processing wait time can cause concern and inconvenience.

Here are our security protocols for processing refunds:

• The process cannot be manually expedited: It is important to note that the entire digital asset refund process is heavily dependent on system queues, internal security verification, and network (blockchain) confirmation. To maintain the integrity and security of user assets, these steps must follow standard operating procedures and cannot be expedited.

• Estimated processing time (14–30 business days): Currently, your request is being actively processed by our dedicated team. This refund process takes 14 to 30 business days. Please note that this estimated timeframe begins only after all supporting documents you provided have been reviewed and validated.

• Completion Notification via Email: You don’t need to worry about missing any updates or constantly checking your account. As soon as our team successfully completes the refund process for your digital assets, you will immediately receive a notification. Our team will contact you and confirm the successful completion via an email reply to your initial support ticket.

This processing time is solely intended to ensure there are no errors in the recording or transfer of your digital assets. We greatly appreciate your patience and trust as we work to fully resolve this issue.