We understand that the digital asset refund process is very important to you. Once you submit a digital asset refund request, the data you provide will be verified by our team. If the data you submit is deemed valid and complete, the refund process will be forwarded to the relevant team for further processing.

It is important to understand that the digital asset refund process cannot be expedited. This procedure requires technical steps and thorough verification to ensure the security and accuracy of the refund. Refunds typically take 14 to 30 business days after your data has been verified as valid. There’s no need to worry our team will contact you via email regarding your support ticket once the refund process has been successfully completed. Be sure to periodically check the email associated with your account, including your spam folder, to receive the latest notifications from us.

We greatly appreciate your patience and cooperation in dealing with this situation. We fully understand how important this is to you, and we are doing our utmost to resolve every issue with care and attention to detail.