A Refund Wallet Address is a crypto wallet address specifically used as a destination for returning digital assets that were previously sent incorrectly using the wrong (incompatible) blockchain network. This address is essential in cases of incorrect transfers, where assets cannot be credited to an Indodax member's wallet due to technical issues on the network. To recover these assets, the refund process must be carried out to the original wallet (sender) via the correct network.

The Refund Wallet Address used as the destination for asset refunds by Indodax (the recipient of incorrectly sent funds) is the wallet address belonging to the sender of the assets. In other words, the refund wallet address is the destination address where your assets originated. This refund wallet address is not an Indodax wallet address.
 

If you have difficulty identifying or obtaining the correct refund wallet address for the purpose of returning assets, we recommend that you:

• Contact the sender's wallet to confirm or ask questions about the correct recipient wallet address you used to send the assets.

• Ensure that the refund wallet address you provide to us has been validated and corresponds to the correct blockchain network for the assets to be returned.

Indodax is committed to facilitating the asset return process by adhering to strict security protocols and blockchain networks. The availability of an accurate refund wallet address from the sender is key to the success of this process.