We would like to inform you that if you receive an error notification stating "[Details] Too Late to Cancel" when you cancel an order on your Indodax account through the Indodax app, please follow these steps first:

• Clear/delete the app cache on the device you use to access Indodax.

• Please restart the device you are using.

• Ensure that your internet connection is stable or use another provider that is still running smoothly.

• Log in to your Indodax account using another device.

• Ensure that you are using the latest version of the Indodax app.

• Please reload or log in again.

If you have followed the steps above but are still experiencing problems, please contact our support service immediately at Email: support@indodax.com, Call Center: (021) 5065-8888, and the Live Chat feature on the Indodax app and website. For information on how to clear your device's cache, please follow the steps outlined in the following article: click here.