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Can I get a photo of myself during account verification?

  1. INDODAX
  2. Verification
  3. How to Verify Your Account

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We apologize that we cannot provide you with a photo of yourself during account verification. We understand that trust is the key foundation in any digital interaction. Therefore, the security of your personal data, especially the photos used during the account verification process, is our highest priority. We would like to explain why we cannot provide or return members' photos after the verification process, and how this policy is designed to protect you.

The account verification process, which often involves requesting a headshot or selfie, is a crucial step in ensuring that you are the only person who can access and manage your account. This helps us in :

  • Preventing Fraud and Identity Theft: By comparing the photo you provide with an identity document, we can minimize the risk of fraudulent accounts being opened or accounts being taken over by unauthorized parties.

  • Ensuring Regulatory Compliance: In some industries, such as financial services, strict identity verification is a legal requirement to combat money laundering and terrorism financing.

  • Improving Transaction Security: Strong verification provides an additional layer of security for important transactions or activities you perform on our platform.

Once you have successfully verified, your photo will not be stored in an easily accessible or shareable format. It is our strict policy not to provide or return photos of verified members.

    Articles in this section

  • Tax Identification Number (NPWP) in Account Verification (KYC)
  • What should I do if I forget my account and can’t verify with a new account?
  • Can I get a photo of myself during account verification?
  • Is my account still safe when I haven't verified it?
  • I'm having trouble with account verification with notifications "Please use a different number from the main mobile number. Can use the mobile number of relatives, friends, family, relations or relatives"
  • What if I don't have a physical ID card (KTP) when verifying my account?
  • Why is my face not detected when verifying my account?
  • Can Foreigner Verification use a Permit Number instead of NIORA?
  • I have problems verifying my account with the statement “NPWP only consists of letters and numbers”
  • Can foreigners verify an account without the use of KITAS/KITAP?

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