If you make a Digital Asset Deposit that is not available on the Indodax Market and the recipient's wallet address is directed to your Indodax account wallet, please contact our support service at Email: support@indodax.com, Call Center: (021) 5065-8888 and Live Chat Feature on the Indodax Application and Website for further checking by providing the following data:
- Name :
- Username :
- Email :
- Sender's wallet address :
- Recipient's wallet address :
- Transaction TX (in form of text) :
- Amount :
- Asset name :
- Screenshot of transaction proof from sender's wallet/exchange (not from explorer) :