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What should I do if I make a Digital Asset Deposit to my Indodax account using a network that is not supported by Indodax?

  1. INDODAX
  2. Digital Asset Deposit
  3. How to Deposit Digital Assets

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If you mistakenly deposit digital assets using a network that is not supported on Indodax, please contact our support service at support@indodax.com by completing the following data:

  • Name :
  • Username :
  • Email :
  • Sender wallet address :
  • Recipient's wallet address:
  • Transaction TX (in form of text) :
  • Amount :
  • Network used :
  • Screenshot of transaction proof from sender's wallet/exchange (not from explorer) :

    Articles in this section

  • Can I Change the Destination Tag on My Digital Assets?
  • Why Can’t I Deposit Assets to My Indodax Wallet?
  • How Do I Create a Coin Wallet Address?
  • How to Get a New Wallet Address After a Wallet Address Change?
  • Where can I find the TX ID for my digital asset deposit transaction?
  • Can I receive assets in one Indodax account that are sent from two different accounts or platforms?
  • Are there any terms and conditions when depositing digital assets to Indodax?
  • Will the rebranding process of an asset affect changes to the deposit wallet address?
  • Can Data Changes Alter My Wallet Address?
  • Are there any differences in how to deposit digital assets on newly listed coins?

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  • I Just Sent My Coin/Token but did not Input the Memo/Message/Destination Tag, What Should I Do?
  • How to Deposit Digital Assets?
  • Is there a minimum digital asset deposit transaction on Indodax?

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