Discover the convenience and professionalism of contacting Indodax through our Help Center. With our responsive email support services, we are ready to assist you swiftly and efficiently. Trust us as the best solution to address your inquiries and provide the support you need on Indodax.

How to Submit a Request

How to Register for the Customer Portal:

• Please go to the Indodax Help Center website at https://help.indodax.com/hc/en-us.

• Click the "Sign up" button.

• Please fill in your "Full Name" and "Email". Then, click "Sign up".

How to Login to the Customer Portal:

• Please access the Indodax Help Center website at https://help.indodax.com/hc/en-us.
• Click on the "Sign in" button in the top right corner.

• You will be directed to a new page.
• Next, please enter your 'Email address' and Indodax account 'Password'. You can also log in using the available options in the left column.

If you forgot your password when login:

• Please select "Get a password".

• Next, you will be asked to enter your Indodax account email. Please fill in your Indodax account email and click "Submit".

• Next, please check your email. In the email, you can click "Set a new password".
• Please create your new password. The password must be at least 8 characters long and include a combination of uppercase letters (e.g., A, B, C), lowercase letters (e.g., a, b, c), numbers (e.g., 1, 2, 3), and symbols (e.g., !, @, #).

• After a successful password reset, please login again.

• Once you have successfully signed in, click on "Submit a request".

• Next, kindly provide details of your complaint, inquiry, constructive feedback, or any suggestions you wish to share.

• You can also attach supporting documents by clicking on "Add file".
• Once everything is filled in, please click "Submit".
• Afterward, a pop-up will appear containing the ticket code for your complaint. Kindly click on "Yes, I Need Help." to continue.

My Complaint Status

• Please click on the Help Center Indodax account icon located in the top right corner.
• Select "My Activities".
• You will find a list of your past complaints or requests, allowing you to monitor their status conveniently.

Meaning of Ticket Status:

• Open: Our relevant team is currently investigating the issue and will get back to you. The status will automatically change to ‘Awaiting Your Reply’ when our team sends you a new update.
• Awaiting Your Reply: Our relevant team has responded to the ticket and is waiting for your reply. If there is no response after a certain period, the ticket will automatically be marked as ‘Solved’.
• Solved: The issue has been resolved, and the ticket is now closed. If you have a new question, you can create a follow-up ticket or contact the Support Team to open a new ticket.