We would like to inform you that Indodax does not facilitate or provide direct (cash/on-site) USDT withdrawals. For the sake of blockchain network security and regulatory compliance, all digital asset transfers must be documented through the official app or website. Valid USDT withdrawal procedures can only be carried out via the following digital methods:

• Withdrawal to Another Wallet: Sending USDT assets out of Indodax to an external crypto wallet address or another exchange platform.

• Transfer to Another Indodax Member: Instantly sending USDT assets to another Indodax user’s account by entering the recipient’s username.

Although physical withdrawals cannot be processed directly at our counter, you don’t need to worry if you encounter technical difficulties when trying to transfer your assets. If you encounter system issues, have any doubts, or need guidance on how to properly withdraw digital assets, you are still welcome to visit our office. Our consultants are ready to guide you step by step using your device until the digital asset withdrawal process is successfully completed.

We are always ready to provide the best service and guidance to ensure the security of your investments. If you have any questions before your visit, please contact the Indodax Customer Support team via the 24/7 Live Chat feature in our App.