At Indodax, in addition to providing 24/7 digital customer service, we also operate a physical office (offline counter) to assist you in person. If you plan to visit our office to resolve an issue or discuss a matter, please review the following official information regarding the types of services available and visit requirements.

Our office services are designed as a comprehensive solution to assist you with various account-related operational needs, including:

• Resolving Technical Issues: Handling problems or operational issues with your account that require an in-person review.

• Indodax Consultations: A comprehensive discussion forum for those who have questions about app features, trading mechanisms, and more.

• Account Data Verification and Updates: A secure process for updating sensitive data, such as requesting changes to your phone number or email address, or re-verifying your identity (KYC).

When you visit our office, you won’t have to worry about the service process. There, you’ll be directed immediately to meet with the Indodax Consultant on duty. Our consultants will listen carefully, analyze your issues, and provide you with exclusive, step-by-step guidance to ensure that your questions or concerns are resolved thoroughly and efficiently.

Please make sure to bring your original, valid physical identification document—specifically, a Resident Identity Card (KTP) for Indonesian citizens or a Passport for foreign nationals. You must present this document directly to our on-duty consultant before the account data processing begins.

We are ready to welcome you and provide the best service during our office hours. If you need information about the nearest office location or operating hours, you can find the complete guide in the Indodax Help Center via the following official link: click here