Currently, Indodax has two branch offices that you can visit. Here are the addresses of our offices:
JAKARTA
Millennium Centennial Center, 2nd Floor
Jl. Jend. Sudirman No.Kav 25, RT.4/RW.2, Kuningan, Karet Kuningan, Setia Budi, Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12920 (https://goo.gl/maps/W2hdfj289UntdGaZ8).
Hours: Monday – Friday: 09:00 – 18:00 WIB.BALI (Lokasi Baru)
Jl. Sunset Road No.100, A-B, Kec. Kuta, Kabupaten Badung, Bali 80361, Indonesia (https://maps.app.goo.gl/yFKdDfkrixS6YPSy5).
Hours: Monday – Saturday: 09:00 - 18:00 WITA.
Note: Please bring your original identity card, i.e. E-KTP (for Indonesian citizens) or passport (for foreign citizens).
If you have any questions, complaints, or issues regarding your account and transactions, you can also contact Indodax Customer Service through the available official channels.
Indodax Call Center:
Official Indodax CS number: (021) 5065 8888
Official Indodax Priority CS number: (021) 5036 8888
As additional information, Indodax CS operates 24 hours a day to fully serve loyal Indodax members via email, live chat, call center, and social media.
FAQ (Frequently Asked Questions) Office Locations and INDODAX CS Services
Q: Where are the INDODAX offices that can be visited located?
A: Currently, the INDODAX offices available for visits are located in Jakarta and Bali.
Q: What is the address of the INDODAX Jakarta office?
A: The INDODAX Jakarta office is located at Millennium Centennial Center 2nd Floor, Jl. Jend. Sudirman Kav. 25, Karet Kuningan, Setiabudi, South Jakarta, DKI Jakarta 12920.
Q: What are the operational hours of the INDODAX Jakarta office?
A: The INDODAX Jakarta office operates Monday–Friday, from 09:00 to 18:00 WIB.
Q: What is the address of the INDODAX Bali office?
A: The INDODAX Bali office is located at Jl. Sunset Road No. 100, A–B, Kuta District, Badung Regency, Bali 80361, Indonesia.
Q: What are the operational hours of the INDODAX Bali office?
A: The INDODAX Bali office operates Monday–Saturday, from 09:00 to 18:00 WITA.
Q: What do I need to bring when visiting the INDODAX office?
A: Members are required to bring an original physical ID card: an e-KTP for Indonesian citizens or a passport for foreign nationals.
Q: Is INDODAX customer service available 24 hours?
A: Yes. INDODAX Customer Service operates 24/7 to serve members via email, live chat, call center, and official social media channels.
Q: What is the official INDODAX CS phone number?
A: The official INDODAX Call Center number is (021) 5065 8888.
Q: What is the official INDODAX Priority CS phone number?
A: The official INDODAX Priority Call Center number is (021) 5036 8888.
Q: How do I contact INDODAX if I experience account or transaction issues?
A: Members can contact INDODAX Customer Service via live chat, email, call center, or official INDODAX social media channels. Please make sure to contact official channels only to protect your account security and personal data.