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Why does the message “Sorry, your bank account information is incorrect. Please try again” appear when I try to make a deposit in rupiah and transfer funds from my DANA e-wallet to my BRI Indodax virtual account?

  1. INDODAX
  2. Deposit Rupiah
  3. The payment via VA hasn't come through yet

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Please be advised that if you receive the notification “Sorry, your bank account information is incorrect. Please try again” when making a rupiah deposit into your Indodax account, we recommend that you contact our support team via email at support@indodax.com, by phone at (021) 5065-8888, or through the Live Chat feature on the Indodax app or website for further assistance.

    Articles in this section

  • Why does the message “Sorry, your bank account information is incorrect. Please try again” appear when I try to make a deposit in rupiah and transfer funds from my DANA e-wallet to my BRI Indodax virtual account?
  • Can I Create or Add My Own Virtual Account Number on Indodax?
  • Why did my BCA VA deposit fail with the statement “Sender's name and VA owner do not match”?
  • Why can't I make a Rupiah deposit transaction using a BRI Virtual Account with the message “Transaction failed, please ensure your payment number is correct”?
  • Why has my VA (Virtual Account) Deposit has not been entered into my Indodax account?

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