We would like to inform you that if you encounter difficulties making a rupiah deposit transaction using a BRI Virtual Account with the message “Transaction Failed, please ensure your payment number is correct,” there is no need to worry. This indicates that the BRI system cannot recognize or match the Virtual Account number you entered or provided. Please follow these steps:
Ensure that you have copied and pasted the entire BRI Virtual Account number that appears on the Indodax deposit page correctly.
Ensure that the BRI virtual account number is written correctly or accurately, as even a small error in a single digit will cause the BRI system to consider the number invalid. Always double-check before confirming.
Ensure your internet connection is stable.
Please restart your device first.
Please try again to make a rupiah deposit transaction using the BRI Virtual Account method periodically.
If you have followed all the steps above and the transaction still fails, we recommend that you contact our support team via email at support@indodax.com, by calling our call center at (021) 5065-8888, or through the Live Chat feature on the Indodax app and website so that our team can assist you with further troubleshooting.