We understand that you may have experienced difficulties when trying to make a deposit in Rupiah using a BCA Virtual Account (VA), with the error message: “Sender Name and VA Owner Name do not match”. This message indicates a discrepancy in our verification system. Here is a guide to resolve this issue.

First Step: Name Consistency Check

In accordance with security policies and regulations, we emphasize that in order to make a deposit via BCA VA, you are required to use a bank account registered under the exact same name as the one verified in your Indodax account. The first step you must take is to thoroughly check the following data:

• Bank Account Name: Make sure the full name registered on the BCA bank account you are using to transfer funds.

• Indodax Account Name: Make sure the full name is registered and verified on your Indodax account.

Please ensure that both names are exactly the same, without any differences in characters, abbreviations, or name order.

Follow-up After Verification

• If the Names Do Not Match: If you find a discrepancy in the names, you must use another bank account whose name matches your Indodax account data.

• If the Name Matches, But the Problem Persists: After checking, if you are certain that your bank account name and your Indodax account name match exactly, but the error message still appears, we recommend that you contact our support team immediately. Our team will assist you in conducting further checks.