Yes, you can still log in using your email and password, but you will then be asked to enter a security verification OTP, which will be sent via WhatsApp or SMS. If your phone number is inactive, you must request a phone number change so that you can receive the WhatsApp or SMS security verification code when logging into your Indodax account. To update your information, click the “Lost your phone number?” menu to request a change for an inactive phone number, or you can click the following link: click here.

After you successfully change your phone number using the “Lost Phone Number” feature, your account will be temporarily locked for security reasons. To unlock your account, you’ll be directed to complete an unlock process. This unlock process can only be done within the Indodax app. For more information on how to complete the unlock process, please click the following link: click here.