We would like to inform you that the OTP security verification feature cannot be turned off or disabled. This policy is mandatory and has become part of our regulatory standards to ensure two-factor authentication for every activity and transaction performed by members on the Indodax platform.

This multi-layered protection system is implemented for a reason. The OTP security verification feature is specifically designed to ensure full access for you. With OTP verification, the system ensures that all activities and transactions within the account can only be carried out legitimately by the account owner. Even if a third party manages to obtain your password, they will still be unable to transfer assets, modify important data, or withdraw funds without the OTP code sent directly to your personal device.

This two-factor authentication feature will automatically activate and protect you during the following critical activities:

• Account Login: Prevents unauthorized access from unfamiliar devices.

• Asset Withdrawal: Ensures that any transfer of funds or cryptocurrency out of the platform is strictly based on your official instructions.

We understand that this periodic verification process requires an extra step in your transactions, but this procedure is the most effective preventive measure to protect you from the risk of cybercrime (account takeover). If you encounter technical issues regarding the receipt or sending of OTP codes, the Indodax Customer Support team is ready to assist you 24/7 via Live Chat in the app or our official email.