Please make sure that your internet connection is stable. Also note that you must enter the correct e-mail and password, captcha code, and your Google Authenticator or SMS PIN.

Failure to enter one of that information five times in a row will get your account banned for 3 hours for security reasons.

You may try to log in once more afterward and make sure that this time you are entering the correct information.However, if you still can not log in to your Indodax account, please try to follow these suggestions below : 

• Restart your device
• Clear your browser's cache
• Log in to your account using a different browser
• Login to your account on another device

If the problem persists, please contact our support team.