FOS / Legal

Fraud

• What should I do if someone contacts me via WhatsApp claiming to represent Indodax?
• What should I do if I experience indications of fraud?
• How can I avoid being scammed?
• What should I do if I receive an OTP verification code to my personal phone number, but I don't use Indodax or it's not me?
• What should I do if I find a social media account on behalf of Indodax?

Phising

• What is phishing and how to avoid it?

Hacking

• What should I do if there is a transaction in my Indodax account that I did not make?
• What should I do if I think someone else has accessed my account?

ECDD AML

• Why is my daily Withdrawal limit 13 IDR?

Suspicious Transactions

• Why is my daily withdrawal limit 15 IDR?
• Why is my daily Withdrawal limit 11 IDR?
• Why is my daily withdrawal limit 14 IDR?